Вакансия Technical Support Specialist

29 марта 2021    38
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We are looking for a Technical Support Specialist to predict, prevent and solve all customer product issues.

This is a remote position. We will be happy to offer relocation to our head office in Tallinn, Estonia to a successful candidate after 1 year and a proven track record. 

You will help identify, and where possible fix, technical problems and provide responses to customer questions from our global client base.

This is a great opportunity to gain exposure into a global FinTech industry, whilst working closely with Sales and Technical teams in ensuring a speedy resolution of all issues. In this role, you will gain experience in all financial and crypto markets and trading technology.

About Your Bourse

Your Bourse is a close-knit team of IT and financial geeks united by the belief that financial firms should focus on their core business and not the IT infrastructure. We build an elegant, human-friendly, and, most importantly, fault-tolerant solution within the rapidly growing financial environment. Our mission is to help financial firms succeed in the challenging financial industry.

Our platform consists of several fundamental blocks:

  • MT4 Bridge and MT5 Gateway
  • Matching Engine with Liquidity Aggregator
  • Data Warehouse with Risk Management and Reporting
  • Client Profiling Powered by Machine-Learning Algorithms

Key Responsibilities

  • Monitor the health and performance of all platform components.
  • Being the first line contact should Your Bourse clients experience any difficulties.
  • Investigating and troubleshooting potential product problems or misunderstandings.
  • Providing Your Bourse engineering team with consistent and clear information from other parties when problems need to be escalated.
  • Support the QA department by logging bugs and keeping track of their frequency.
  • Extending the internal tools used by non-technical team members to understand/investigate support queries.
  • Writing internal documentation to help answer commonly asked questions.
  • Testing new functionality of the platform when the features are being rolled out.

Requirements

  • University Degree or equivalent work experience
  • Fluent written and spoken English

Required Skills And Experience

  • A basic understanding of software development processes.
  • Strong analytical, assessment and problem-solving skills.
  • Self-starter, ability to work with limited supervision, multi-tasker
  • You have a genuine passion for technology
  • Positive attitude even in stressful situations

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