Вакансия Technical support engineer

19 февраля 2021    30
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As a Technical Support Engineer in our company, you will play a crucial role in ensuring customer success and their super high availability in the cloud, as they first come on board, and as an ongoing first-line technical support. If you have technical knowledge, great interpersonal skills, passion to learn new things every day, and work with cutting-edge technologies, and to keep developing yourself every day then this is the place for you.

Responsibilities:

  • Provide front-line technical support with exceptional customer service via email and phone.
  • Review customer inquiries and questions, acquire all relevant details, troubleshoot, and resolve issues.
  • Document all incoming cases reported by end-users via telephone, ticketing system, and other support channels as required.
  • Identify and escalate priority issues per client specifications.
  • Work closely with customers, engineering team, management team, and sales team as a point of contact for client issues.
  • Understanding processes, event management and prioritization.
  • Follow written procedures, share knowledge among the team, create new documentation for both technical and end-user roles.

Requirements:

  • Ability to work in shifts, 24/7 including weekends and holidays.
  • Previous experience in IT or business support organizations (Advantage).
  • Experience working in cloud-based environments (Azure – Advantage).
  • Excellent problem solving and multitasking skills.
  • Ability to self-manage and take initiative.
  • NOC experience (high Advantage).
  • Understanding of Windows environment, Active Directory services, Networking, Cloud Infrastructure and Remote management tools (high advantage).
  • Strong verbal and written communication skills in English.

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