Вакансия Routing Manager - Messaging

7 ноября 2020    38
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At Mitto, we believe communication is the lifeline of humans. Our global team of mobile technology experts shares the common vision of enabling innovative and unified lines of communication that facilitate people's lives - anywhere in the world, at any time. 

With agility, speed, and reliability, we offer our customers customized solutions that support their unique business objectives. From easy-to-integrate SMS, Voice, and Chat App APIs to next-generation business messaging and end-to-end phone number management, we ensure the world's largest brands and mobile operators are ready for what's next. 

We are looking for an experienced Routing Manager - Messaging to join our Routing team and work on monitoring the quality of delivery of the SMS being sent over Mitto's system and perform the necessary actions to maintain a high quality of SMS delivery.

What you'll do:

  • Monitoring the SMS delivery over the different connections to suppliers
  • Monitoring ongoing costs and prices of products
  • Coordinating with suppliers, partners and internal staff, particularly with the Procurement and Pricing Team
  • Reacting to low quality of delivery alerts and changing the routing to maintain a high deliverability
  • Analyzing and investigating the root cause of delivery failures
  • Setting up custom routes in coordination with sales managers
  • Performing proactively quality improvement tasks and cost reduction tasks
  • Extensive data analysis as well as developing the reporting tools to share that data with management

You need to bring with you:

  • University degree in Electrical Engineering or Computer Science or the equivalent experience 
  • Fluent in written and spoken English
  • Minimum 1 year of experience in Mobile Services (SMS) or Wholesale Telecom Operations
  • Knowledge and proficiency in SS7 and SMPP protocols
  • Strong analytical skills, with a natural curiosity to acquire new knowledge
  • Strong focus on details
  • Ability to work independently
  • Communicative and ready to work closely with a team

It would be great if you have: 

  • Proficiency in excel

What we offer: 

  • A fast-paced, start-up like environment where every team member makes a direct impact on our collective success
  • Resources and leadership to help grow your skills and advance your career
  • Collaboration with talented individuals in various locations throughout the world 
  • Access to cutting-edge technology and its application across global markets with leading brands 
  • Support both in and out of the office to ensure your health, wellness and happiness so you can enjoy the full experience of life at Mitto 

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