Вакансия Middle Technical Support Engineer

4 апреля 2021    42
Откликнуться

We are looking for an enthusiastic Technician Solution Engineer who will be responsible for troubleshooting, resolving customer queries, recommending solutions, and providing a full debugging cycle resolution. As a member of the Managed Services Team should be an excellent communicator who’s able to earn our clients’ trust.

Responsibilities:

  • Gather, commit and persevere information or data for analysis from the client;
  • Coordinate with developers and project teams to ensure the timely resolution of incidents, uphold strict customer service standards and drive customer satisfaction; 
  • Manage customers as the main point of contact, provide customers with status reports in a thorough and timely manner;
  • Organize releases and act independently on all stages;
  • Triage the issues and conduct incident analyses, proactively manage incidents within and exceeding SLA;
  • Lead P1 and P2 issues through the execution;
  • Record & track incident information in Jira;
  • Provide IT support to the business;
  • Create and maintain internal wiki content;
  • Monitor and diagnose New Relic alerts;
  • Prepare Quarterly Reviews;
  • Assist to Junior Engineers;

Qualifications:

  • You have at least 1,5  years of  experience as a Technical Solutions Engineer or equivalent experience
  • Full working proficiency in English both written and verbal
  • Solid knowledge of Zabbix, Newrelic, Graylog
  • Good knowledge of SQL, PHP, HTML
  • Basic understanding of Solr, Elasticsearch
  • Understanding of Cache technologies, DNS and SSL, AWS, SEO 
  • Experience with JIRA, Confluence/KB
  • Experience working according to SLA’s
  • Magento certification is desirable
  • ITIL knowledge is desirable
  • University Degree or equivalent in IT is a plus
  • SLI/Section.IO is a plus

Enjoy while working with us:

  • Remote Work opportunities with an ultra-flexible working culture
  • Professional Mentoring Program with Semi-Annual Performance Review, 360 Feedback, and Individual Growth Roadmap
  • Multiple learning opportunities and Professional Certification Programs
  • Working as a part of a Global team in a Multicultural Environment
  • Unlimited Paid Annual Leave
  • Gifted Birthday Leave
  • Medical Insurance Reimbursement 
  • Rewarding Compensation Package

Подписывайтесь на наш телеграм-канал @remotelist, чтобы всегда быть в курсе новых вакансий! Дайджесты с новыми вакансиями появляются каждые 2-3 часа.

Еженедельная рассылка топ-15 самых просматриваемых вакансий сайта. Письмо приходит каждое воскресенье.