Technical Support Technician (Remote, Full-time)

8 апреля 2019    42

Mandatory Skills:
Most important: Reliable, Organized, Excellent Communication
Good written and spoken English
Experience with Windows servers
Solid knowledge of TCP/IP, including routing, NAT, VPN, DNS, DHCP
IIS content publishing experience, including troubleshooting and performing analysis
Windows admin shell scripting experience (PowerShell)
Any virtualization software experience
Ability to establish good working relationship with customers
Great troubleshooting ability
Ability to learn technical skills quickly

Nice to have skills:
SQL database experience (MS SQL server preferred). Sufficient SQL proficiency for simple queries
VPN configuration and troubleshooting experience an extra plus
Octopus or other automated deployment tool experience
Any .NET experience
Cisco equipment experience
Experience in client facing technical support
Experience with various mobile phone platforms, especially iOS and Android
Project management experience
Working directly with US-based customer
Knowledge of US banking system

Responsibilities include:
Understanding our banking software and apps in-depth
Install, configure and troubleshoot mobile and online banking software developed and supported by our company based on MS Windows Server+SQL server and .Net platform
Integrate third party financial services
Tracking project statuses, meeting deadlines, and launching new products
Coordination with developers to investigate and diagnose issues
Documenting the constantly changing requests we receive for new feature development
Ability to manage a dynamic work load with many concurrent tasks
Managing, monitoring, and improving the quality of the tech support process
Coordinating integrations with third party financial services
Coordinating with software technicians, technical support, and developers as needed
Examining technical logs to troubleshoot and resolve issues encountered during implementation
Performing basic QA tests after implementing changes
Work or volunteer experience handling technical processes and/or the ability to explain such processes to less-technical people
Provide our clients with high level technical services

Подписывайтесь на наш телеграм-канал @remotelist, чтобы всегда быть в курсе новых вакансий! Дайджесты с новыми вакансиями появляются каждые 2-3 часа.

Еженедельная рассылка топ-15 самых просматриваемых вакансий сайта. Письмо приходит каждое воскресенье.