Technical Support Specialist/ Customer Success Representative

8 февраля 2021    22
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Apliteni is a product team with the main focus on Keitaro tracker and its supporting services. Apliteni is constantly growing and looking for a specialist who will help us support Keitaro and our other services customers. We are a team of 16 - 11 of us are developers, and the rest 5 form our current customer support team.

Our core fundamentals

  • Handbook-based. Clear workflow.
  • Remote-first. We work remotely from the very first day of our operation.
  • Kaizen-driven. We improve everything: the code, processes, tools, and ourselves.

Your role and responsibilities

  • provide technical support on Keitaro tracker and other Apliteni products;
  • build a customer relationship that promotes loyalty to the product;
  • improve customer experience with the product and onboard new customers;
  • advocate customers need to the engineering team.

All the communication is held in written with CarrotQuest chats.

Our expectations

  • 2+ years of customer care experience - consulting, customer support, sales manager;
  • fluent English;
  • excellent communication skills, ability to empathize and listen to customers and their needs;
  • understanding the basics of domains administration, servers, and hosting functioning;

Technical background and understanding the basics of any programming language will be a significant advantage.

We offer

  • cozy atmosphere, challenging tasks;
  • fair and constantly growing salary;
  • social guarantees: paid 21 business days vacation per year, paid sick days;
  • dedicated teammates;
  • different perks and bonuses.

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