Technical Customer Support (2nd Shift, 2-10pm PT)

27 августа 2018    48
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With over 10,000 Shopify merchants launching subscriptions and over 1,000,000 subscribers powered by ReCharge, we have a lot of store owners to support. That’s why we’re looking for our next great technical customer support expert!

Our Customer Success team is looking to hire someone who is resourceful and will use their troubleshooting and analytical skills to serve our customers via email, chat, and occasional phone calls. We get a lot of applicants, so help us know why you're the perfect fit for ReCharge.

Does this sound like you?

  • You’re self-driven, with a knack for digging deep into problems.
  • You’re resourceful: you figure out what needs to be done, and you find ways to make it happen.
  • You have a passion for problem solving. Nothing gets you more excited than a tricky problem or a new challenge.
  • You'll help to find convergence in what customers need so that we can build the highest value product.
  • You work with a sense of urgency and draw satisfaction from going above and beyond to provide solutions.
  • You believe in what we’re doing and you’re excited to help us grow.

Responsibilities:

  • Combining technical expertise with customer service to resolve questions and issues
  • Communicate clearly in writing to both technical and non-technical people
  • Document and build new tools to improve support flows
  • Identify patterns, recommend improvements, and filter out unimportant issues
  • Author documentation for our customer-facing Help Center
  • Assist with successful on-boarding of new customers

Requirements:

  • 2+ years of experience in technical customer support at a SaaS company, or similar
  • Ability and desire to work 2nd shift hours (2pm - 10pm PDT {Pacific Time})
  • Highly detail oriented, excellent organizational and communication skills
  • Excellent customer service skills with a polite, patient, caring, calm and professional demeanor
  • Basic knowledge of HTML, CSS, Javascript (Knowledge of other programming languages a plus)
  • Language requirements: high level of English fluency (written and spoken)

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