Internal Technical Support Engineer

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Modern Message is looking for a patient, thorough, detailed, empathetic person to provide internal technical support and service to our client services and customer support teams. This is the perfect position for a bootcamp graduate or anyone looking to get a start in software development. This role is integrated with our engineering team and the ideal candidate will be someone who can work on our Ruby on Rails and React applications when the opportunity arises. You will also be mentored by senior engineers.

Our product, Community Rewards, is the #1 resident loyalty rewards app for the apartment industry. We help property managers at apartments seek out resident advocates within their communities, and empower them to engage with and share about their apartment communities online.

What you'll do:

  • Provide general and technical system support to our client services and customer support teams
  • Troubleshoot data integrations
  • Use Ruby on Rails to troubleshoot system issues
  • Assist with customer setup within our system
  • Help triage and mitigate bugs
  • Assist with application testing

Requirements:

  • Experience with Ruby or a similar programming language required
  • Ability to diagnose and troubleshoot complex technical issues
  • Ability to provide step-by-step technical help, both written and verbal to non-technical coworker

Benefits: 

We're a small team so the opportunity for you to take on a big role and have a huge impact is very real. Our culture is collaborative, focused, and fast-paced. Modern Message offers flexible hours, competitive pay with benefits, and the chance to contribute and enhance your knowledge, skills and abilities to furthering and supporting innovation and customer service. If you're the best at what you do and our mission resonates with you, we'd love to have you join us.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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