Guest Experience

7 апреля 2021    30
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About Us:
Local Food Group is building delivery and takeout kitchens to help the $900bn restaurant industry go digital. Think Amazon fulfillment centers for food, bringing great & convenient restaurant options to every neighborhood. Today, we are operating in the Bay Area and expanding throughout California in 2021. 

Our team comes from leadership at DoorDash and Momofuku, and we recently raised a seed round from angels like Tony Xu (CEO of DoorDash), David Novak (former CEO of Yum! Brands), and Jack Dorsey (CEO of Square/Twitter.)

About the Role:
You will assist our beloved customers via text, email and phone! You’ll be in close contact with our customers and go above and beyond to help them. You’ll work on a laptop remotely to monitor a variety of inboxes where our customers reach out to us.

Skills:


  • Excellent written and verbal communication - you know how to convey the proper situational tone - customers leave each interaction feeling loved
  • Attention to detail
  • Ability to multitask
  • Patience
  • Ability to use positive language
  • Effective listening - gather customer data, make the customer feel heard
  • Ability to learn quickly - we are a fast moving company that’s constantly changing

About You:


  • Customer First - always do what’s best for the customer
  • Empathetic - you connect with customers!
  • LOVE helping people
  • Respect - yourself, your teammates, your customers
  • Team Wins - do what’s best for the team because the team can accomplish more than the individual
  • Ownership - take pride in everything you do
  • On Time - ready for work, getting back to customers, being punctual is a sign of respect
  • You have a laptop

What You'll Do:


  • Respond to customers via text, phone and email
  • Coordinate customer solutions with delivery partners and internal teammates

Shifts:


  • We are paying $50/day per day, there isn’t constant volume but we do expect quick responses when a request comes in. There is ~2 hours of work/day
This is an incredibly exciting company that cares a lot about it’s customers and employees. We work extremely hard to make sure that everyone has a path to grow. The founders are very involved in the day to day. We are looking to add exceptional team members who want to work for an elite company! If that's you, send us a note explaining why you would be a good fit.

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