About the role:
As Director of Operations at uSERP (https://userp.io
), you’ll partner with our Co-Founder (Jeremy) to ensure client success and find solutions to exceeding our clients’ expectations. You’ll help manage writers crafting best-in-class content and outreach coordinators developing link-building strategy for some of the most well-known companies in the SaaS, cloud-based services, and FinTech spaces. Internally you will ensure operations run efficiently to meet client service needs each month, and devise plans to fill any potential gaps or fix broken systems. But you’ll also be expected to interface with those clients, who pay us for our strategy expertise. Finally, you’ll be expected to manage a small, hardy team effectively.About you:
You should enjoy building and exchanging links, connecting with and delivering for existing partners, and finding new partnerships through established and new sources. You should also be willing to jump in and build out new pipelines and columns for publishing, expanding relationships with the goal of client success.
You should be comfortable handling client emails (questions, inquiries, etc), running regular status calls, and onboarding new clients.
Finally, you should be excited to help a small, but growing team expand its client pipeline, while helping us optimize internal operations processes. You should be comfortable managing 2-4 junior associates and working with our sales team to onboard clients. Currently, our associates handle outreach, sales/business development, and account management.