Customer Support(Tier 1)(Night Shifts)

1 апреля 2021    40

1+ years in a Technical Support or Customer Support Engineering role
Highly developed empathy and emotional intelligence
Experience with support ticketing systems
Excellent communication skills (English)
Experience with ReTool or similar Support tools
Basic understanding of corporate finance — invoices, payments, credit memos etc..
Familiarity with relational databases, experience reading and writing SQL queries
Expert using browser consoles and debugging data display, requests and responses

Flexible working hours
A comfortable office in Kyiv with all the standard supplies
A high-level (A1) corporate insurance from Uniqa
Tax compensation
Equipment (laptops, screens etc.)
Educational and professional development support

Manage and resolve daily, open customer support inquiries and escalations
Work in or close to US East Coast time zone (EST)
Provide detailed analysis and root cause for issues reported up through Tier 1 and Tier 2 Support
Liaise between engineering and our customers to resolve product and/or engineering-related issues
Communicate any system issues and work with Onboarding Services, Customer Success and Engineering on issue resolution
Assist with documentation of customer support processes and procedures
Provide support, as needed, within other areas of the Operations team as directed

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