Customer Support Specialist

2 декабря 2019    30
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If you...

— have experience in providing customer service;

— speak English fluently;

— have a technical background;

— then you are the one we’re looking for!

Welcome to our Support team!

Webxloo is an international company with R&D offices in Ukraine, specializing in the development of IT products for the automotive selling industry.

Currently, we are looking for Support Specialists to work with our Auction Management System — fully integrated cloud-based suite of modules engineered to overcome auto auction challenges in supporting their dealer clients.

We expect our perfect candidates to have fluent English (both spoken and written), good communication and follow-up skills to be successful in supporting our customers.

Responsibilities

Installation and configuration of software, training clients to work with it.

Receiving and managing requests from customers (calls / emails / chat).

Researching and resolving complaints to ensure customers’ retention and satisfaction

Providing troubleshooting assistance for customers’ orders, account statuses and relevant problems

Have thorough understanding of the company, activities, services and be able to answer the questions raised by a customer

Answer all incoming calls in a professional and timely manner

Keep a consistently positive, professional and cooperative tone with customers.

Experience and skills needed

Must be fluent in comprehension, reading and writing English. Other languages are the benefit

Proven telephone customer service experience in a call center environment

Advanced PC user, experience in creating / editing websites

Ability to work from 06:00 pm to 03:00 am Ukraine time (to support North American operational time zones)

Excellent follow-up skills

Clear speech and confident voice

Professional phone etiquette, good phone and communication skills

Good conflict resolution skills

Ability to work effectively with minimal supervision

Result-oriented mindset.

Will be a plus

Experience in software testing or understanding basic concepts of software testing
Knowledge of HTML/CSS

We offer

Full-time job (working hours mostly from 18:00 to 03:00, remotely)
Highly competitive salary, regular salary review
Working (remotely) in a team, introductory and current trainings, team building activities
Perspective to become product manager or country manager
Continuous practice communicating with native English speakers
Advantages of working at home
A culture that values opportunity for growth.

Technical requirements: High-Speed Internet (a minimum 5-10 Mbps upload and download speeds), a headset (headphones and microphone) and a camera to support video calls capability.

Are you interested? Any questions? If yes, contact us.

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