Customer Support Representative

17 марта 2020    64

— Upper-intermediate/Advanced English (written and spoken)
— Willingness to learn and adapt to changes
— Ability to work night shifts
— Senior Google researcher 😃

— Previous experience in Support
— Collection of good jokes😉

— Flat company structure and opportunity to influence product decisions
— Professional and personal growth (current Product Owner, HR, and QA were Supporters before!)
— Comfortable office in the center of the city and lots of fun with the team
— Partial remote work and paid taxi after late evening shifts
— 15 paid vacation days
— Medical insurance

— Provide timely and effective support to our users via chat and email
— Analyze and troubleshoot technical issues, log them to Jira
— Gather feedback related to the product
— Attend team and company calls
— Work on learning materials for the users

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