Customer Success Strategist

19 сентября 2019    50
FeedOtter is an email marketing software company used by Facebook, Adobe, and top brands to automate and streamline email creation and delivery.

We are hiring a dedicated Customer Success Strategist to be responsible for supporting our customer through the entire customer life cycle.

*This is a full-time remote position based in the US only.

Responsibilities Include:

  • Conduct Zoom screen-share trainings and demos of our product
  • Introduce new features and best practices to customers via email sends, webinars, and videos
  • Ensure customers accounts are working 100% and proactively reach out if errors are detected
  • Identify opportunities for customer stories and testimonials and liaise to marketing
  • Repond to customer questions via email, Drift Chat, and Zoom meeting
  • Work with our email designer to generate and implement custom HTML emails for clients
  • Ensure that customers continue to love us for our support
  • Grow our library of training materials via blog posts, knowledge base articles, and tutorial videos related to email marketing topics

Preferred skills and interests:

  • Email marketing and/or customer support experience
  • 1+ years experience working in marketing, sales, customer success, or support at an software-as-a-service (SaaS) platform
  • Strong written and verbal communication skills
  • Bachelor’s degree in English, Communications, Business, Computer Science or a related field

Bonus skills (not required and willing to teach)

  • Experience with Marketo, Pardot, Eloqua, MailChimp or other marketing automation software
  • Knowledge of basic HTML code and/or HTML email design coding technqiues


  • Work from anywhere (we’re 100% remote)
  • Occasional travel, such as quarterly on-site meetings
  • Health & Dental insurance
  • Unlimited vacation
  • Equipment allowance 

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