Customer Experience Specialist

6 февраля 2020    54

We are looking for a new Customer Experience Specialist (New York Timezone) to join our strong and empathic team of customer-first support professionals.

Job description
In your role, you’ll be asked to provide incredible customer care and a high level of service over chat, email, phone, and video-mail:
— 8-hour shifts, 9 am to 5 pm (New York Time Zone)
— 2 workdays followed by 2 days off.
— This is the remote position

— MUST: Fluent level of English
— Stress tolerance and personal resiliency
— 2+ years customer support in IT project
— The doer personality
— Loads of empathy, patience, and a positive approach
— Able to identify the causal relation
— Experience creating different types of content (blog posts, emails, instructions, website content, etc.)
— Ability to communicate the complicated features and use cases in a way that’s accessible to our users

— Fluent level of Russian — a plus
— Experience working with Intercom, Zendesk, Hubspot — a plus
— UX copywriting — a plus

— Work in young, ambitious and professional team
— Full-time remote job
— Interesting tasks and rapid professional development in a dynamic IT company

— Building customer relations by providing extraordinary customer care, using strong written and verbal communication skills
— Follow up customers regularly in their requests to ensure the correct solution was carried out
— Troubleshoot technical problems and report the issues to the development and design team
— Recommend solutions and best practices to increase engagement with iGMS platform
— Develop educational and marketing content
— Work closely with sales, tech and marketing team

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