Cloud Network/Support Engineer

14 февраля 2020    34
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• Good understanding of TCP/IP and protocols (DNS, DHCP, HTTP, SMTP), IPsec VPN, OpenVPN, multi-factor authentication, routing protocols (BGP), Linux OS, and security vulnerabilities mitigation.
• Good knowledge of hypervisor technology (VMware ESX, KVM, and HyperV).
• Experience with Python, shell scripting, automation
• Experience with Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform and Oracle Cloud
• Experience in support, configuring, testing and troubleshooting various networking products/solutions (e.g., Cisco ISR routers, ASA firewalls, Meraki, Palo Alto Networks, Checkpoint, Juniper, FortiGate, Riverbed, Barracuda, Sonicwall, Aruba, Sophos).
• Ability to work in a fast paced and agile development environment.
• B.S. of Computer Science/Engineering or equivalent
• Fluent in English speaking and writing.
• Work in Europe Time zone

• Possess AWS Certification is a plus

• Long-term cooperation
• Work directly on a product company
• Flexible working hours
• Fair salary (regular performance-based salary reviews)
• 20 working days paid vacation and 15 sick leaves
• Medical Insurance
• English classes in the office
• Bookkeeping and accounting on us
• Cozy, equipped rooms — no open-space
• No time trackers — ability to do quality work
• Approachable management, open to suggestions and innovations
• Work in Europe Time zone
• Friendly team and enjoyable working environment

• Troubleshoot, analyze, and root cause software defects and report them to a bug tracking database
• Create new documentation for technical content and accuracy
• Create test automation, tools and integrate into the regression infrastructure using python and other programming languages
• Work with customers on proof of concept our solution that may include configuring and testing interoperability with third-party software
• Work with customers to identify, diagnose, recreate and resolve their network problems in a timely fashion

What Will You Do?

• Work closely with sales and engineering teams to manage, troubleshoot and resolve technical issues and questions from our enterprise customers
• Report product issues to development and advocate for the customer to help us deliver high-quality products
• Create knowledge-based contents such as troubleshooting tips and best practices
• Participate in system testing of our products
• Handle customer issues via our customer ticketing system

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