Application Support Engineer - Application Support - Production Support - 3rd Line Support - .NET - C# - React - Redux
ApprovalMax develops SaaS software solutions for finance and accounting automation. We are operating out of Germany as well as Russia and the UK, and sell our products on the English-speaking markets worldwide. And we are currently expanding our world-class engineering team and hiring an Application Support Engineer with experience in .Net / C#, React, Redux.
The ideal candidate comes from an engineering background and has a passion for investigating the issues and bugs customers face when using our product. If you are Sherlock Holmes in the engineering world, then we have the right opportunity for you!
- Monitor incoming tickets, assess appropriate priority by working with business and triage accordingly
- Independently investigate into the bugs and code base, troubleshoot and resolve technically complex, mission-critical issues and prioritise with the customer
- Create and drive permanent solutions and improvements after root cause is identified
- Customer orientation is key. Collaborate with internal business partners, engineering teams, and other technology teams in the organisation
- Create, maintain and share technical knowledge documentation in knowledgebase repository
Knowledge and Experience
- 3rd line/application/production support experience
- Previous .NET/C#, React, Redux experience
- Experience with JIRA, Confluence or similar bug-tracking tools
- Familiarity with Object-Oriented Design & Development
- Familiarity with CI/CD pipeline concepts is a plus, but not essential
Qualification and Skills
- Strong troubleshooting and analytical skills
- Excellent time management skills and ability to manage a varied workload to tight deadlines.
- Comfortable working in a fast-paced environment and work independently with minimal oversight
- Great communicator who keeps all stakeholders updated with issue progress and updates
- Strong communication skills (written and oral)
- Commercial awareness
- Bachelor’s degree in Computer Science or related field
- English - B1 - C1 level