Head of Maintenance Department 

We’re JEDai, a leading tech company providing high-tech services to the FMCG/Retail sector using image recognition technologies to boost sales efficiency. Our solutions grant real-time measurements of the most relevant shelf indicators. We help brands to know what’s happening in-store and how to improve sales performances.

JEDai is collaborating with the strongest brands in the FMCG community. We already worked with Danone, Mars, Kraft Heinz, and P&G. We have more than 30 clients Worldwide.

We are expanding and therefore are looking for a Head of Maintenance Department. Our Maintenance Department is an international multicultural team working from different countries and supporting clients in these countries.

🟢 What you're gonna do

- The main tasks of the department head are the success of the Client at the SaaS stage, management and development of the team and solving operational issues of the department.

- Managing a team that coordinates clients and trains the neural network using a built-in tool to maintain the accuracy of recognition and implementation of the client’s new assortment;

- Achieving results from the category control department in terms of maintaining project data (updating and replenishing the knowledge base);

- Working with the department structure, providing the department with the necessary resources to achieve its goals;

- Hiring and development of a team, delivery and decomposition of tasks;

- Resolving operational issues of the department and cross-functional communications;

- Building processes both within the department and processes with adjacent departments;

- Participation in company strategizing at your management level;

- Coordination of department projects to resolve configuration issues and customer support;

- Continuous improvement of customer satisfaction at the SaaS stage by the management department.

🟢 What we're expecting from you 

- At least 3 years of experience as a project manager-coordinator or head of a customer maintenance department or analytics department in B2B SaaS;

- At least 3 years of experience in managing SaaS projects;

- At least 3 years of experience in FMCG or retail;

- English C1;

- Experience in team building, experience working on department strategy;

- Excellent knowledge of Excel.

🟢 Will be a plus

- Basic experience with BI and SQL.

🟢 What can we offer

- Competitive payment;

- Remote Work;

- Managing a multicultural team in different countries of the world;

- You will grow professionally - within the company: Educational Center and Performance Reviews;

- You choose - remote or hybrid;

- You will learn a new language - we cover 50%;

- Bonus according to KPI quarterly, semi-annually and annually.

CV and Cover letter can be sent to tg @natalie_zelman or natalia.zelman@jedai.tech

Looking forward to meeting you!