For one of our projects we are looking for cool, motivated, self-organized and result oriented creative person who wants to be involved in a big international project that would definitely bring you to the next professional level.

Eurovensys is a software development company based in Poland. We provide full stack commercial grade software development services.  Our expertise lies in building new enterprise level digital products.

Responsibilities

• Help our existing clients with any problems and questions they have while using the software, answering on their requests; if needed, be ready to arrange a call and quickly discuss a problem the client has.
• Designated support of VIP clients and transformation of their needs into high level requirements for the Dev team.
• Onboarding of new clients.
• Initial analysis of the requests, being able to provide the most appropriate solution, or delegate to the necessary specialist.
• Work closely with partners, QA and dev team, reporting bugs and issues.
• Gathering and recording the new ideas for improving the product based on customers’ needs.
• Be ready to educate our clients, creating learning materials and articles for the knowledgebase.

Requirements

• Excellent English, both oral and written.
• Minimum 6 months of helpdesk support experience; support experience in SaaS systems will be a plus.
• Business communication skills; ability to communicate in a polite, professional manner.
• Experience with project management tools (Jira, AZURE TFS, Trello) and ticketing system (ZenDesk, Zoho).
• Ability to analyze information quickly, tech-savviness.
• Strong problem-solving skills, stress resistance, attention to details.
• Ability to perform root cause analysis, identify and push implementation of permanent solutions to address clients' needs.
• Ability to work flexible hours if needed.

Benefits

• Opportunity to work on new product that quickly became a game changer on the market.
• Join a team of professionals.
• Flexible work schedule and advanced system of motivation.
• Company bonuses for important family events.
• Friendly team and management.
• Entertaining corporate events, teambuilding.
• Ability to work remotely.Discover New Possibilities with Eurovensys!