We are Joyteractive - a leading mobile game developer and publisher specializing in the captivating world of puzzle games. Today, our team boasts 50+ rockstar professionals, and we're on the lookout for talented individuals to help us dominate the world of puzzles!
Cryptogram: Word Brain Puzzle is our leader, currently holding the #3 spot among all Word IOS, Android games in the US.
We're on the hunt for a skilled Support Manager.
This is a part-time opportunity.
Gather player feedback, identify issues, suggestions, and relay them to the review team for consideration
Monitor statistics on app stores to track ratings, reviews, and overall game reputation
Respond to user inquiries and feedback in both app stores (through review responses) and through the customer service platform (e.g., Zendesk)
Maintain active communication with the player community, addressing their queries, concerns, and suggestions, and providing information about upcoming updates and in-game events
Systematically collect and analyze player feedback data to identify recurring issues and trends, as well as suggestions for support process improvements
Create and maintain a knowledge base to promptly address common questions and issues
Experience in customer support or community management in the gaming industry is preferred
Familiarity with mobile gaming platforms and their communities
Ability to empathize with players and understand their perspectives
Strong problem-solving skills and ability to prioritize tasks effectively
Proficiency in using customer service platforms such as Zendesk or similar tools
Analytical mindset to interpret player feedback data and derive actionable insights
Flexibility to work part-time hours and adapt to changing priorities in a fast-paced environment
Excellent written communication skills in English