Here at ULTB, we are passionate about helping businesses build a scalable and profitable B2B sales engine with minimal costs. We've done so for over 50 companies worldwide!
We have an unwavering commitment to building lasting relationships and work closely with our clients to develop the perfect message-market fit for their Ideal Customer Profile. Our strategies are custom-tailored to our client's needs through HADI cycles and time-proved B2B sales concepts.
At our core, we believe that success shouldn't be complicated or stressful. We prioritize a work environment of mutual respect and understanding, where everyone can thrive and realize their true capabilities.
We are looking for a Client Success Manager to join our team :)
Responsibilities:
• Responsible together with the Project Team for the Customer Success
• Maintaining relationship with clients, increasing LTV, contract prolongation, upselling when necessary
• Perform Client onboarding sessions
• Obtaining all necessary materials from a Client and structuring them to pass further to the internal team
• Deep understanding of Client's business model, research on Client’s industry, Ideal Customer Profile and Value Proposition
• Calls with Client every 1-2 weeks (feedback sessions, testimonials, product management - understanding of the Clients pains and problems to improve our product)
• Weekly reporting emails to the Clients, result-selling
• Consulting clients on growth in sales in marketing
• Customer Support
• Generate new ideas on process optimization and automation
• Constant learning in b2b sales and cold emailing
• 5+ years of experience in Account Management, Customer Success Management, Project Management, Business Developer
• 5+ years experience or deep knowledge in Sales and Marketing
• We're looking for someone who's ready to own up to quality. Taking responsibility for maintaining high standards is a must in this role.
• Your own laptop is a must.
• Willingness to constant learning is a must
• Enthusiasm and flexibility to influence and change processes
Would be good: knowledge of Notion, Close CRM, Monday, Lead Generation, Startup experience.
• Competitive compensation with potential growth based on your performance
• Opportunity to work from home with flexible hours
• Fast-moving, challenging, and unique business problems
• Great career development opportunities in a growing company