Business Analysis

Business Analyst (Salesforce) Full-time

Firebird is an international online travel company that organizes trips to Europe for customers from around the world. We have a dedicated software development department that focuses on our internal products that allow everyone else to deliver some of the top-notch, worldwide services. Currently, there are a number of commercially available projects in production that are being actively worked on:

  • Service for booking rail tickets https://rail.ninja
  • Online trip builder https://triptile.com

Firebird Tours is looking for a BA Analyst to join our team.

Responsibilities:

  • Requirements gathering, elicitation and documentation in close collaboration with stakeholders and development teams
  • Modeling (processes, integrations, etc)
  • Development team support (pre-dev, dev, QA)
  • Performing Business Review and acceptance testing
  • Business transition support (Q&A, improvements and bug fixes)

Skills & Knowledges:

  • Understanding and knowledge of BA processes and standards (BABOK 3.0 - nice to have)
  • Good understanding and real experience with SalesForce as Business Analyst (we use Sales Cloud & Service Cloud)
  • Understanding of a few elicitation techniques (interviews, workshops, analysis of existing documents, etc)
  • Knowledge of a few modeling notation (BPMN, UML, etc)
  • Data analysis skills - ability to find patterns (Excel)
  • Ability to use one of design/prototyping tools (e.g. Figma) - nice to have
  • Task & Documentation management system knowledge (Jira / Confluence)
  • SQL / DBMS understanding (on basic level) - nice to have
  • Analytical & Critical thinking
  • Detail-oriented
  • Multitasking
  • Ability to get along with fast changing environment
  • Understanding and ability to adapt to SDLC

Overview

  • Employer: Denali
  • Job Title: Business Analyst (Salesforce)
  • Published: 3 days, 14 hours ago
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