We’re a no-code business app builder that makes it easy for companies to create powerful apps. Our product is pretty technical – it involves integrating different tech stacks and working in varied development environments. That’s why we stay in touch with developers from all kinds of companies and need everyone on the team to have a solid understanding of code and how to communicate with developers effectively.

We’re also Y Combinator alumni (W20 batch!) and have backing from some amazing Silicon Valley investors.

If you’re passionate about tech, love problem-solving, and want to work with a dynamic and forward-thinking team, we’d love to hear from you!

• 2-4 years of experience working in technical and customer-facing roles
• A broad technical background and enjoy learning new technologies
• Basic understanding of JavaScript and web development
• Experience supporting a SQL or NoSQL database management system
• Beginner understanding of platform technologies such as AWS, Docker, Kubernetes, and Azure, or a propensity to learn
• English level - C1+. Ability to communicate effectively through writing and virtually
• Strong problem-solving skills and the ability to troubleshoot technical issues
• Demonstrated ability to simplify complex concepts and effectively teach others.
• Ability to empathize with customer challenges and enjoy problem-solving

Чем предстоит заниматься:

• Engage with our users daily through email, live chat (Intercom), Slack, and Zoom.

• Troubleshoot new bugs and draft detailed bug reports.
• Collaborate closely with engineering teams to resolve complex issues.
• Demonstrate expertise in developing and refining technical documentation to empower users with self-help resources.
• Act as the voice of the customer internally, advocating for critical concerns.
• Investigate our codebase, logs, and test environments to troubleshoot challenging issues.
• Educate Jet users on best practices for performance optimization and development workflows.
• Promote a culture of inclusivity, empathy, and ongoing improvement, driving innovation and efficiency in technical support practices.

Nice to have skills:

• Experience working in TypeScript
• In-depth knowledge and understanding of no-code tools and platforms
• Bonus points if you know React and can fix minor bugs in our codebase

• Professional and career development, including mentor and training courses at the expense of the company
• Competitive salary
• Work in an international company with users around the world
• We are already graduates of Y Combinator (investors Dropbox, Twitter, Reddit)

Telegram: @anton_svetlov