Responsibilities:

• User support on how to use the SDK;
• Solving customer problems and current issues;
• Discussing user issues with the technical team;
• Working in close cooperation with other departments;
• Participate in daily team activities;
• Report on work done using analytics data. Preparing monthly reports;
• Developing and implementing process improvements to increase efficiency in customer service operations to improve department KPIs;
• Managing and improving team of customer service managers process;
• Measuring performance by conducting regular audits to identify areas for improvement and make adjustments accordingly to improve customer satisfaction;
• Managing the stack of technologies used by the department and managing any activities on a user journey of a customer connected with support activities.

Requirements:

• Excellent command of English (from Upper-Intermediate to fluent English);
• Team player with customer oriented mindset;
• Good technical background;
• Excellent communication skills and the ability to handle stress;
• Ability to resolve issues, decision-making skills and logical thinking;
• Ability to work autonomously with minimal supervision;
• Experience 3+ years;
• Experience in working with B2D/B2B products.